ri77 Privacy Policy — Your Data, Your Rights

1. Introduction

ri77 ("we", "us", "our") operates the website at ri77.pro and is committed to protecting the privacy and personal data of all users of our Platform. This Privacy Policy describes how ri77 collects, processes, stores, and protects personal information provided by users in the course of registering an account, making deposits or withdrawals, placing bets, contacting support, or otherwise using any feature of the Platform.

By accessing or using the ri77 Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, please discontinue use of the Platform immediately. This Privacy Policy should be read alongside our Terms and Conditions, which govern your overall use of ri77.

2. Information We Collect

ri77 collects personal data in several ways: directly from you when you register or contact us, automatically through your use of the Platform, and occasionally from third-party verification services. The categories of data we collect include the following.

• Identity information: full name, date of birth, nationality, and copies of government-issued identification documents provided during KYC verification.
• Contact information: email address, phone number, and any correspondence sent to ri77 support channels including live chat transcripts.
• Financial information: payment method details (bKash number, Nagad number, bank account reference), transaction history, deposit and withdrawal records. Full card numbers and mobile banking PINs are never stored by ri77.
• Technical and device data: IP address, device type and model, browser type and version, operating system, session duration, pages visited, and referring URL.
• Gameplay and betting data: game history, bet amounts and outcomes, bonus usage, session times, and responsible gaming tool settings (deposit limits, self-exclusion status).

3. How We Use Your Information

ri77 processes personal data strictly for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reasons for which it was collected. The primary purposes for which we use personal data are as follows.

• Account administration: creating and managing your ri77 account, processing deposits and withdrawals, verifying your identity as required under anti-money-laundering obligations, and communicating account-related updates.
• Platform operation and security: detecting and preventing fraud, investigating suspicious activity, ensuring the integrity of games and betting markets, and protecting the platform from abuse or unauthorised access.
• Responsible gaming compliance: monitoring gameplay patterns to identify signs of problem gambling, offering and enforcing deposit limits and self-exclusion arrangements, and flagging accounts that may require welfare intervention.
• Legal and regulatory obligations: retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and fulfilling reporting obligations in relation to suspicious transactions.
• Service improvement and communications: analysing aggregated, anonymised usage data to improve platform performance, personalising your experience where you have consented, and sending service-related notifications (not marketing without consent).

4. Legal Basis for Processing

ri77 processes personal data under the following legal bases. Where more than one basis applies to a specific processing activity, the most relevant basis is listed first.

• Contractual necessity: processing required to fulfil our contract with you — including account setup, payment processing, and customer support responses.
• Legal obligation: processing necessary to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your rights.
• Consent: for optional marketing communications and certain analytics activities. You may withdraw consent at any time by contacting support or updating your account preferences.

5. Sharing of Personal Data

ri77 does not sell your personal data. We share data only where it is strictly necessary to operate the Platform or comply with legal obligations. The categories of recipients who may receive your data are listed below.

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum transaction data required to process a deposit or withdrawal on your behalf.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive a pseudonymous player identifier to enable gameplay and maintain game integrity. They do not receive your real name or contact details.
• Identity verification providers: third-party KYC services may receive identity documents and biometric data solely for the purpose of verifying your eligibility to use the Platform. This data is not used by those providers for any other purpose.
• Legal and regulatory authorities: ri77 will disclose personal data to relevant authorities where required by law, court order, or valid regulatory request, without prior notice to you where legally prohibited.

6. Payment Data and Financial Privacy

ri77 treats payment and financial data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, ri77 records the transaction reference, amount, timestamp, and the payment method identifier (for example, the last four digits of a mobile number or a masked bank account number). Full mobile banking credentials, PIN numbers, and complete card details are never transmitted to or stored on ri77 systems.

All financial transaction data is retained for a minimum of five years following the transaction date, in compliance with standard financial record-keeping requirements. This retention period may be extended where required by a regulatory investigation or legal proceedings.

7. Cookies and Tracking Technologies

ri77 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to improve performance, and to support security. The following categories of cookies are used.

• Essential cookies: required for the Platform to function at all. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Performance cookies: collect anonymised data about how users navigate the Platform — which pages are visited most, average session length, and error rates — to help us optimise the user experience.
• Functionality cookies: remember your preferences such as language setting and any accessible display options you have selected, so you do not need to re-enter them on each visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from accessing your account. Disabling performance or functionality cookies will not prevent use of the Platform but may reduce the quality of your experience. ri77 does not use third-party advertising or cross-site tracking cookies.

8. Data Retention

ri77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of your active account plus five years following closure; transaction and financial records are retained for a minimum of five years; identity verification documents are retained for five years post-account closure; live chat and support correspondence is retained for two years.

Where data is no longer required and no legal obligation to retain it exists, ri77 will securely delete or anonymise it. Anonymised, aggregated data (from which individual users cannot be identified) may be retained indefinitely for statistical and service-improvement purposes.

9. Data Security

ri77 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data at rest, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security audits and vulnerability assessments of Platform infrastructure.

Despite these measures, no data transmission over the internet or method of electronic storage is completely secure. ri77 cannot guarantee absolute security, but we will notify you promptly in the event of a personal data breach that is likely to result in a risk to your rights or freedoms, in accordance with our legal obligations.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ri77. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data ri77 holds about you, including the categories of data, the purposes for which it is processed, and the recipients to whom it has been disclosed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances (for example, where data is no longer necessary, or where processing was based solely on consent which you have withdrawn), you may request deletion of your personal data. This right is subject to legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to object: where processing is based on legitimate interests, you may object to that processing. ri77 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Please note that some rights are not absolute and may be limited by our legal obligations — for instance, we cannot delete transaction records that we are required to retain by law. Where we are unable to fulfil a request in full, we will explain the reason clearly.

11. Children's Privacy and the 21+ Rule

The ri77 Platform is strictly intended for adults aged 21 and above. ri77 does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered with ri77, please contact our support team immediately via live chat.

12. Third-Party Links

The ri77 Platform may contain references to third-party services such as game providers or payment processors. ri77 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you choose to interact with. This Privacy Policy applies only to data collected and processed by ri77 directly through the Platform.

13. Changes to This Privacy Policy

ri77 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised effective date. Where changes are material — meaning they affect how we use your data in a significant way — we will notify active account holders via the email address registered to their account or through a prominent notice on the Platform. Your continued use of ri77 after a policy update constitutes your acceptance of the revised Privacy Policy.

Our Privacy Commitments at a Glance

14. Contact and Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ri77 holds about you, please contact our support team at any time via live chat, available 24/7. You may also reach us by email at [email protected]. We aim to respond to all data-related requests within 30 days. For account-specific matters, live chat remains the fastest route to resolution.